ebay seller doesn t accept returns

In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. My seller rating on eBay is 100% and I have had an account on eBay since 2009. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. It may only be used to recoup losses when an item is returned used or damaged. You can also open your Returns dashboard and select View return details from beside the case. The item in question is an electronic stabilizer with moving parts and motors. If we're asked to step in to help, we may ask the buyer to return the item to you. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Just a heads up that you might want to to edit it for clarity. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Tip If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Need to report a problem or not sure about the next steps? Both buyers and sellers must meet all applicable return requirements. You have 3 business days to respond to the request and resolve the buyer's issue. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Tip. And frankly, I'm 100% okay with that. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. You can either: - accept the return and provide the buyer with a return label. 01:39 PM. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. [CDATA[ Choose the item above to start resolving a return.

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